Terms & Conditions

• Bookings are secured by the payment of the deposit (breakage and losses will be deducted from it and the remainder will be paid back to the client the Wednesday after the function)
• All buildings on the Rusticana premises are non-smoking; guests will only be allowed to smoke outside the buildings.
• Two weeks before the function, the following must be confirmed:
• The choice of course and menu
• Five days before the function, the following must be confirmed:
• Procedures of day
• Final number of guests
• Layout of function areas
• Bar requirements
• (account will be payable)
• The final number of guests as given five days before function will be the number charged for unless attendance is greater.
• The whole account, expect the charges mention in the next bullet, must be paid a day ahead of the function. (Payment can be made in Cash, by the Internet- / a Bank transfer or Bank guaranteed cheque) NB: The deposit may not be deducted from the invoiced amount.
• The bar account, juice, pre-reception drinks, overtime costs and breakages or damages are payable within one week after the function.
• Setup and cut-off times:
• The hall is available for setup from 8:00 the morning of the function (except if there is a morning function, in such circumstances it will be discussed with the client and adequate space will be made available for the arrangement of flowers in our storerooms).
• The hall will only be made available to the client for setup the day before the function, if there isn’t a function on that day.
• Storage space for wine & spirits and decorations can be made available by agreement, during the week before the function.
• Cut-off times is as follows for functions on:
• Monday-Friday – 1am for music & 2am hall lock-up
• Saturday – 0:00 & 1am hall lock-up
• For morning functions where there is a afternoon function on the same day – 14:00
• The bar closes at 0:00 on any evening
• Decorations, left-over wine or spirits, etc. must be collected within a week after the function; see the “Risk, loss and damages” section.

• Furniture, equipment and decorations:
• The provision of Rusticana’s standard furniture and equipment is at no extra charge. Please ensure that the equipment available is satisfactory in advance of your function.
• Any additional items should be supplied or hired by the client at the client’s cost; we can arrange the hire of equipment on arrangement.
• Clients must please supply the small decorations like folded napkins (when necessary), gifts, chocolate, etc. Rusticana staff will put it on the tables as instructed.
• Candles may only be placed where management of Rusticana has inspected it. Rusticana reserves the right to remove the candles where it is hazardous. Candleholders must be provided where necessary.
• No permanent alterations are allowed, this include nails or hooks in the walls, roof or frames, expect if Rusticana’s management approved it. Any damage to Rusticana property including linen, beyond reasonable wear and tear will be charged for accordingly.
• Polystyrene & small plastic confetti may only by used in decorations with the approval management of Rusticana.
• Risk, loss and damages:
• While Rusticana does feature a backup generator, we shall not be held liable for interruptions of electricity services.
• Whilst precaution will be taken to ensure the safeguarding of your belongings, Rusticana will not be liable for loss or damage to any property whatsoever (décor props, weddings gifts, valuables, etc). We recommend that all personal and valuable property be removed directly after the function.
• Décor and props must be removed by 10:00 on the day following the function or the Monday after the Saturday; please arrange a specific time if you want to come on the Sunday. Any items not removed within seven days of being placed in storage will be discarded. Rusticana does not accept liability for loss or damage of any item during this period.
• Should the Rusticana building, surrounding gardens, décor or napery be damaged by the client or clients’ suppliers during the set-up or break down operations of the function, the client shall be held responsible and will be billed accordingly.
• Rusticana, its employees or any person employed at any function will not be held liable for any loss or injury to persons, due to negligence or any other cause whatsoever.
• Cancellations:
• In the event of you cancelling or rescheduling your date, subsequent to the deposit being paid, a refund will only be made in the event of a new function being booked on that date.
• Should it however, be possible to rebook a function on this date, we will be happy to refund you the entire deposit paid.
• In the event of non-payment of the deposit fee within the time agreed, Rusticana is entitled to cancel a provisional booking without further notice or liability to the client.
• In the event of non-payment of fees the day before the function and the client not discussing an alternative arrangement with management of Rusticana, we shall have the right to cancel the function.
• Rusticana reserves the right to cancel any booking forthwith and without liability on its part in the event of any damage to, or destruction of the venue by fire, or any other cause beyond the control of Rusticana, which shall prevent it from performing its obligations. In these circumstances every effort will be made to find an alternative venue.
• The client must confirm all changes and cancellations in writing.
• Menu selection:
• Our menus are interchangeable to accommodate your personal requirements. Copies of menus available on request.
• Menu prices are subject to change without prior notice, due to sudden changes in item prices or annual increases.
• Children under the age of 12 years will be charged 50% of the agreed adult menu price. Children under the age of six years will not be charged.
• Food may not be brought onto the premises, except by arrangement with management of Rusticana.
• Garden weddings:
• The red carpet will only be rolled out just before the bride arrives.
• Only biodegradable confetti may be used, e.g. white paper, rose petals, bubbles, popcorn, etc. No plastic, polystyrene, foil, coloured paper, etc. may be used.
• Wine & Bar services:
• We require clients to brief us regarding the arrangement for the bar – cash bar or open account. Clients are welcome to set a limit on the total bar expenditure for their account. In order to maintain control of this account, we are willing to supply a regular reconciliation of the bar account during the function.
• The client & master of ceremony are responsible to arrange the manner in which wine & spirits must be served to the guests, with the barmen.
• An updated list of bar prices is available on request.
• Wine orders need to be placed two weeks prior to the function.
• The management of Rusticana will discuss corkage fees with the clients and other agreement in connection with wine or spirits bought on to the premises.
• The bar closes at 0:00 on every evening of the week, except if arrangements were made with management of Rusticana.
• The management of Rusticana reserve the right to close the bar facilities at any time during the function, should it be reasonably necessary.
• Any damage caused by guests of the client to the Bar facility and equipment will be charged to the clients account.
• Use of Lapa:
• The Lapa can be hired for functions separate from the banquet hall.
• Clients, who use the Lapa for a function, while there is a function in the banquet hall, will not be allowed to play loud music and must look to it that their function and guest are not a disturbance to the banquet hall guests.
• If the Lapa is hired on the self-catered option, the client must make sure that they leave the kitchen, bar and “braai” area in the same clean state in which they found it.
• The Lapa is available for use of the guests in the guest cottages if there is no function in the Lapa on that specific day.
• Guests of the Lapa are welcome to use the swimming pool, except while a function is in procession in the banquet hall.
• The Lapa is a non-smoking area.
• Accommodation:
• Accommodation is available to the public, but the guests of our functions have preference over availability of our rooms, as far it is reasonably possible.
• The Lapa & swimming pool is available for the use of our guests, except if there is a function in procession.
• We offer self-catering accommodation, breakfast, lunch and/or dinner is only served on prior arrangement.
• No smoking is allowed inside the guest rooms.
• “Braai” facilities is available for the guest staying over.
• Any damages to the property of Rusticana caused by the guests staying over will be charged to their account.
• The management of Rusticana reserve the right to cancel any accommodation agreement and deny access to their facilities for whatever reasonable reason it might be necessary.
• Rights are reserved by the management of Rusticana not to have a function if this & other agreements aren’t met.
• Prices are subject to change without notice, in case of sudden change of prices from our suppliers.
• Rusticana strive to serve their clients & guests to the utmost of our ability and to insure that every function is presented in a professional and excellent way.